Consumer Affairs /
Ombudsperson Office

Consumer Affairs/Ombudsperson Office

The office is a resource that helps current DOR consumers understand the vocational rehabilitation (VR) process, their rights and responsibilities, and how to address service related concerns. It also supports clear communication between consumers and DOR staff.

When to Contact the Consumer Affairs Office

• You have questions about your rights, responsibilities, or concerns with the VR services process

• You have already spoken with your counselor or team but still need help resolving a concern

• You want to understand your options before pursuing mediation or a fair hearing

The Ombudsperson provides information and communication support but does not make or change case decisions.

When to Contact Your Local DOR Office

• Checking the status of an application

• Getting updates on your case

• Routine follow up with your counselor or team

How the Ombudsperson Helps

• Provides general guidance and explains available options

• Helps support communication between consumers, staff, and district leadership

• Assists with complex or sensitive concerns

How to Contact the Consumer Affairs/Ombudsperson Office

Main Line: (916) 324-1313
Statewide Toll-Free: 1-800-952-5544
TTY: (916) 558-5673
Email: ConsumerAffairs@dor.ca.gov