Norwalk Office

Norwalk

Office Address: 12501 East Imperial Highway, Suite 140, Norwalk, CA 90650

woman with blonde hair wearing a tan checkered jacket over black shirt

Eliana Cuentas

E-mail: Eliana.Cuentas@dor.ca.gov
Main Phone Line: (562) 465-0543

Eliana Cuentas has worked with students on life after high school for over 15 years and most recently with the Department of Rehabilitation (DOR) as the Staff Services Manager I for the GLAD District Student Services Team. Empowering students by helping them understand what jobs are available for them, how to apply to a college or university, how to build a resume, how to interview and offering real world work-experience are a few of the focuses with DOR. Currently collaborating with school districts, many charter schools and community partners in the greater Los Angeles area, continues to push us and engage us to our community and the needs of all our students.


woman with short curly hair wearing a blue button up shirt

Amy Otero

E-mail: Amy.Otero@dor.ca.gov
Main Phone Line: (562) 864-8521

Hello, my name is Amy. I am the Student Services Counselor at the Department of Rehabilitation (DOR) Norwalk Branch office. I have been with DOR since February 2023! I work primarily with high school and college students ages 16-21. I work with students throughout the Commerce catchment area. I have also partnered with local public charter high schools in the area as well. My goal is to also reach out to local private high schools, alternative learning & independent learning institutions as well. I strive to give each of my high school students 1:1 support, guidance, and leadership while navigating their young worlds. I also am an advocate for change, equity and inclusion for all students and all levels of learning. My experience in the field of mental health, education, substance use disorders and as a START Coordinator, have equipped me with the skills and knowledge in providing our youth with SEL support and guidance while preparing students for their transitional plans for post high school!


woman with black hair wearing a light brown shirt

Melissa Santos

E-mail: Melissa.Santos@dor.ca.gov
Main Phone Line: (562) 465-0538

My name is Melissa and I am the Student Services Coordinator stationed at the Norwalk Branch Office. I have been with the Department of Rehabilitation (DOR) since 2024. I work alongside Student Services Counselors to provide five core services to students with disabilities aged 16-21 in the surrounding areas of Commerce, Norwalk, and East Los Angeles. My purpose is to ensure students are prepared to enter the workforce after high school and have the proper skills and knowledge to achieve their future career goals.